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As soon as we arrived we were greeting with the Aloha spirit: excellent staff, friendly smiles, leis, and refreshments. The entire staff made sure our stay was memorable. From the concierge staff, to front desk, to housekeeping and waitstaff - everyone went above and beyond. The grounds are immaculate. Pools (all three) are fantastic. The private beach is a dream.... 更多
Stay here five days, four nights and it was great. Pool was wonderful and beach was a short walk from the hotel. Room was super nice and cleaned/tidied up a couple times each day. As nice as the hotel itself was the real stars are the staff. Everyone we met was professional, helpful and very friendly. We even had some... 更多
The spa includes all the amenities one would expect in a facility such as the Ritz: steam, sauna, whirlpool, relaxation room, refreshments, stocked showers, etc. The massage therapist and the massage were both incredible. They do add a 20% service charge to each service, which brings the cost for most massages to over $300.
My wife and i thoroughly enjoyed this spa and all the amenities to include the steam room, sauna, two hot tubs ,one coed and the other in the men`s spa. Staff was the best in their friendliness and willingness to help including Erin who scheduled our treatment and was very supportive of our needs . Chris was my massage therapist... 更多
Plan to spend some time here. I arrived early and was shown to the relaxation lounge to sip cool water and wait for my appointment. After the heavenly massage, I spent time in the eucalyptus-infused steam room, sauna, and whirlpool, all of which are located in what looks like an indoor grotto. I wanted to move in!
It was my wife's idea and turned to be a wonderful gift. With the ambiance of Ritz, it's fits very well. Reasonably priced. We did get a group discount. You should ask for it. A combination package for two hours is preferable one. You also can cater from various options. Wonderful staff. Courteous and accommodative.
The 5 star service level at this Ritz permeates throughout, from the welcome at the main entrance to the restaurants, the spa and service staff walking the halls. It is a culture. The facility is gorgeous and designed to accommodate women and men comfortably. Plan extra time to enjoy the space before and after treatments. The staff make the experience.... 更多