Went to see beauty and the beast with a friend . It was good. I've been other times and it's been good but this occasion, the sound was playing up on it a few clicks in it. Shame it was at the main beauty and the beast part. Told someone at the end and they said they've told management as... 更多
When visiting the cinema earlier this year I encountered some of the most lazy attitudes I have ever come across with vue. normally they are very good however on this occassion it took so long for the customer service assistant to pour drinks and put together food that I actually missed my film time. I queued for half an hour... 更多
Not a very good experience when trying to pay for your seat. Ticket office is combined with the food bar, so the hold ups can be quite annoying. Shame really as the purpose built ticket office is now closed. I would think to save money. Sure is not for customer satisfaction.
A trip to the cinema is a special occasion for us as we rarely get the time and have the money to treat ourselves, So when I received a Vue gift card for Christmas I thought I'd treat the family. So after picking the movie and time on line and spending 30 minutes trying to pay I was surprised to... 更多
Visited the Gunwharf screen 2. Ticket ordering simple using the machines in the foyer, and the seats were in good condition and good views. Sound and quality of screen really good. The foyer and toilets leave a bit to be desired though.
Not usually one to complain but I am very disappointed with the service I received at Gunwharf's Vue cinema. I came in today (19/02) and went to the counter to order a drink before the show, as the woman on the counter made our drink the nozzle on the coke fell off causing the syrup to go everywhere. The lady... 更多
Tried to book online using codes which it wouldn't let us do so. Got our tickets at the door and operator greed that the site is now even worse after they revamped it. Staff were on the whole helpful and pleasant which in today's world of pseudo customer service is refreshing. Parking is expensive to park at gunwharf though the... 更多
Was shocked when I went to see Fifty Shades Darker with my girlfriend to discover that there were 16 year olds in there bragging that they had snuck in without being asked for ID by staff! Unbelievable! Only positive was when we got a Pick & Mix, the member of staff there was lovely.
There were 7 people including us for the performance. Is this because it is so expensive? As well as the high entry cost, the snacks on sale are at premium prices. Many years ago, a visit to the cinema was a special treat. With the advent of Netflix etc, one would think that cinemas should try and compete. The income... 更多